Search found 864 matches

by Sarah
09 May 2024, 17:17
Forum: General Discussion (csf)
Topic: cron job for csf update not working
Replies: 1
Views: 16

Re: cron job for csf update not working

Send us an email or log a ticket on the helpdesk (https://support.configserver.com/) with your server IP address and we'll check to see if it is blocked in the download server's firewall.

Regards,
Sarah
Way to the Web Ltd
by Sarah
03 May 2024, 11:42
Forum: MailScanner
Topic: MailScanner not installed but is still there and blocking emails.
Replies: 1
Views: 191

Re: MailScanner not installed but is still there and blocking emails.

Did you uninstall MailScanner and MSFE following the instructions in this article?

https://support.configserver.com/en/kno ... -my-server

Regards,
Sarah
by Sarah
23 Jan 2024, 15:46
Forum: General Discussion (csf)
Topic: csf and cmm discharge error
Replies: 1
Views: 507

Re: csf and cmm discharge error

Please contact us either via email or the helpdesk with your server IP address so we can check the firewall for you.
by Sarah
16 Dec 2023, 22:13
Forum: General Discussion (cxs)
Topic: First time ever CXS rule is not working, why?
Replies: 2
Views: 2764

Re: First time ever CXS rule is not working, why?

Hi Sergio,

By default cxs will not scan files outside the users public_html directory, so unless you have disabled this limitation (by removing --www or unchecking the option in the wizards) then it will not be scanning those files at all.

Regards,
Sarah
by Sarah
09 Dec 2023, 05:14
Forum: General Discussion (cxs)
Topic: Service Failure Issues
Replies: 3
Views: 5258

Re: Service Failure Issues

If there are no errors in the script logs then it may be something external that is killing the processes, which you'll need to investigate. Have you installed any third party script that may be configured to terminate other processes? Feel free to log a ticket on the helpdesk if you'd like assistan...
by Sarah
08 Dec 2023, 18:04
Forum: General Discussion (cxs)
Topic: Service Failure Issues
Replies: 3
Views: 5258

Re: Service Failure Issues

What are you seeing in the actual application logs themselves, i.e. cxswatch.log, lfd.log, osmd.log? They generally provide more useful information.
by Sarah
08 Dec 2023, 09:16
Forum: MailScanner
Topic: MailScanner Failed after update
Replies: 2
Views: 6417

Re: MailScanner Failed after update

Do you see anything helpful in /var/log/maillog? Have you tried reinstalling from scratch or force reinstalling from the WHM MSFE UI? If that doesn't work please log a ticket on the helpdesk and we'll try to help.
https://support.configserver.com/

Regards,
Sarah
by Sarah
30 Nov 2023, 22:25
Forum: MailScanner Front-End
Topic: Global Custom Filter
Replies: 1
Views: 6982

Re: Global Custom Filter

<r>You can't do that with the MailScanner Front-End. Your best bet would be to write your own spamassassin rules (see <URL url="https://cwiki.apache.org/confluence/display/spamassassin/WritingRules"><LINK_TEXT text="https://cwiki.apache.org/confluence/dis ... itingRules">https://cwiki.apache.org/con...
by Sarah
20 Nov 2023, 16:05
Forum: Report Bugs (csf)
Topic: CloudLinux 9.3 - whm
Replies: 1
Views: 4082

Re: CloudLinux 9.3 - whm

Cloudlinux 9 is experimental for cPanel at the moment so we have not yet implemented support for it. In the meantime you can restart csf and lfd via the command line.
by Sarah
15 Nov 2023, 18:37
Forum: MailScanner Front-End
Topic: Please add the SUBJECT COUNT into MSFE statistics, please.
Replies: 1
Views: 4343

Re: Please add the SUBJECT COUNT into MSFE statistics, please.

Since MailScanner/MSFE as we implement it is aimed at filtering incoming emails, this is not a feature we are likely to add to it. Outgoing Spam Monitor is designed for this very purpose.

Regards,
Sarah